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Our latest satisfaction reports (July 2022)

We're pleased to share our latest organisation and volunteer satisfaction survey reports with you. A big thank you to all those who took the time to complete them. 

The reports focus on the previous year. We have shared some highlights below with the full reports available to download.

Annual Satisfaction Survey - what the people who use our services think about them.

At Health in Mind, we provide support in Edinburgh, Midlothian, East Lothian, West Lothian and the Scottish Borders. We also provide the national Trauma Counselling Line Scotland and Bridge to Support.

Our annual survey questions focus on the Scottish Health and Social Care Standards.

Feedback about our services is essential for us to be able to measure quality and performance, ensuring our current services are meeting needs as well as identifying where we can develop and improve them.

Overview of survey findings:

  • 80% of people agreed or strongly agreed that they have
    a better understanding of their mental health and wellbeing.
  • 77% of people agreed or strongly agreed that their mental health and wellbeing improved.
  • 96% of people agreed or strongly agreed that they
    were supported with compassion and care.
  • 66% of people agreed or strongly agreed that their
    support has helped them to live a fulfilling life.
  • 99% of people agreed or strongly agreed that they were treated with respect and their views were heard.
  • 88% of people agreed or strongly agreed that their
    support focussed on what mattered most to them.
  • 77% of people agreed or strongly agreed that they were
    able to access support that fitted with their life.
  • 91% of people agreed or strongly agreed that their support was consistent and was offered with honesty and truthfulness.
  • 79% of people agreed or strongly agreed that their
    experience, knowledge and skills formed the centre of the support they received.
  • 95% of people agreed or strongly agreed that they built
    trusting relationships with the staff and volunteers who
    supported them.

'I'm extremely grateful for receiving support from health in mind. It's an excellent opportunity for me to be kind to myself, meet new people, try new things. I'm already really enjoying the gardening group, I love to get stuck in if there's work to be done, it's lovely lighting the fire, and nice to sit back in nature listening and watching the birds and squirrels. I enjoy taking pictures so I look forward to seeing the garden change over the seasons.


I'm loving the walking group. It's given me the confidence to walking by myself. I've also been using public transport again alone. Joining both groups has helped me to step away from the safe comfort of home and be outdoors and be part of the community. I love being in nature, gardening and walking are bliss to me no matter the season,it's my happy place. That's what winter Woolies muddy boots, sun cream and sun hats are for. I've loved learning the trees and I'm learning in the garden too. So far I've seen blackbirds male and female, tits, robins and a squirrel. It's amazing. I feel alive after attending both walking and gardening.'


Visit the Services section to find out more about the services we provide.

Volunteer Satisfaction Survey

Health in Mind volunteers are vital in the support we provide and to our organisation as a whole. Volunteers have remained at the heart of Health in Mind throughout the COVID-19 pandemic, and we could not have responded to the pandemic in the way that we did without their input.

It is important to us that our volunteers are satisfied and fulfilled within their roles. Our annual Volunteer Satisfaction sits alongside day-to-day support and supervision as a way of ensuring this is the case.

We are delighted that for the second year in a row 100% of respondents said they were satisfied with their volunteering experience with Health in Mind, with 96% of respondents reporting they were very satisfied, this is up from 86% of
volunteers in 2020.

Here are some comments given:

  • ‘…my supervisor is really fantastic. She really listens to us, scheduling regular team meetings, trainings and supervisons. She is totally committed to continually improving the services we offer which I love. My team are extremely supportive and reflective, I feel so lucky to be part of such a brilliant team.’
  • ‘Very well structured and professionally run.’
  • ‘I wouldn’t be where I am without Health in Mind and wanted to give back in a way that felt right for me’
  • ‘Volunteering during the pandemic has given me structure to the week and is helping get my confidence back with being in the community gradually through
    groups/training/meetings etc’
  • ‘It has been a very satisfying experience to meet and connect with others who are
    having difficulties with their mental health. It is a privilege to provide some support for them on their journey.’

Vist out Volunteer with Us page to find out more about volunteering with us.

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