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Update on our Scottish Borders services (March 2022)

Our services in the Scottish Borders are evolving 

In response to the feedback, we have received from people currently in contact with Health in Mind services, from the wider community and partners and in response to the current needs of local communities, we are adapting the way we promote the support and services we deliver within the Scottish Borders.

We hope this update will make our services easier to access, more flexible and more responsive to the needs of people living in the Scottish Borders going forward.

Our new service delivery model 

We will provide a more flexible delivery model, based on the types of support and opportunities we are able to offer, tailored to individual needs, rather than service.

None of the support and opportunities offered under the previous model will be lost and we have increased our capacity to deliver 1:1 support.

We will continue to offer the things people are used to, including: 1:1 and group-based peer support and 1:1 and group based learning and personal development opportunities. However, we will do this on a more streamlined and person-centered basis as opposed to delivering distinct services. We have reflected the new model of delivery in this diagram 

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We hope that making this shift will make it easier for people to find what they want to access, keep informed about what is on offer and get to know the Health in Mind team better.

What does this mean for you? 

For those we are currently working with

For those currently working with us, things will feel very similar but they might notice some subtle changes in the branding of the work we do. Instead of talking about service names we will refer to types of support and service available. We may also contact people a little more often if they are attending groups and courses with us to ensure these are working for them.

If you’re new to Health in Mind 

For those who are not currently working with us and would like to access groups and courses or receive 1:1 support for the first time, they can make an initial enquiry with us by using the contact information below.

Groups and courses

For those who are interested in group work and courses specifically then they can book onto these directly via the group work section on our website or by contacting us by phone/email to find out what’s on. Once they have booked on, we will be in touch to have a chat with them about the booking.

Join our Scottish Borders mailing list 

People can keep up to date with what’s running and when by signing up to our newsletter to hear about what’s on in your area. Email us at to join.

Volunteer with us 

For those interested in becoming part of our team they can get in touch with us via phone or email to discuss our current volunteering opportunities.

Join our steering group

We are now recruiting to our new steering group which will oversee all aspects of the work we do in the Scottish Borders. If you are interested in joining, contact us using the contact information below.

How to contact us 

To keep things simple and to make sure queries always get to the right person we will use one central email address and telephone number for all enquiries about our services in the Borders. We have also created a simple online enquiry form.

To make an enquiry, talk about these changes or to make a complaint:

You can call us: 01896 807 000

You can email us:

You can make an enquiry online: Online Enquiry Form

You can write to us: Health in Mind, 6B Island Street, Galashiels, TD1 1NU

You can speak to the mental health and wellbeing forum:
Call: 01896 757 290

If you need help now visit our Need Help Now page 

What was the feedback? 

Since 2019 we have gathered feedback from a variety of stakeholders which have highlighted the following things to us:

Not everyone we work with wants to attend courses and groups or may not be ready to do so. More opportunities for 1:1 support prior to or instead of groupwork and courses have been suggested. Our new model of service delivery will allow us to offer this more flexible offer which is more tailored to individual need and preference.

Having a better understanding of a group or a course before attending has been highlighted as helpful in supporting people to attend a group or course which is right for them. Our new model of service delivery will allow us to respond to this need and we hope will help increase awareness of the Health in Mind staff and volunteer team too.

People have fed back that it can feel good to be able to book onto courses without the input of someone else. We will continue to offer direct booking via a member of our team and online booking of courses and groups by making these available on our website. We will continue to offer drop-in groups for anyone to attend.

We have also noticed that activity-based and outdoor groups and courses have been increasingly popular and have increased in demand compared with some of our existing course types. We will seek to increase our delivery of outdoor, arts and activity-based opportunities for people to attend

What’s new – in more detail 

Our enquiry process 

In October 2021 we introduced a new online enquiry form, this is a quick and simple online form using Microsoft Forms which allows people to make an initial enquiry about our support and services. Wherever, possible we will encourage people to use this form to reach us for the first time. For those not online, we will continue to be accessible by phone.

Our branding and name 

We will promote everything we deliver in the Scottish Borders as Heath in Mind in the Scottish Borders and we will focus on the types of support and opportunities available opposed to service names. We will describe what’s on offer under the following three main headings:

· 1:1 support

· Groups and Courses

· Peer Support

We hope this will help people to identify the things which are of interest to them the most.

All of the information and resources available from Health in Mind in the Scottish Borders will be held on this website in our services section The Wellbeing College website will be closing.

New approach to bookings for course and groups 

For groups and courses that we require people to book onto opposed to dropping in, we have implemented a new approach that we hope will help people to find the right groups and courses.

When we receive a booking, one of the team will follow up with the person and provide them with an opportunity to discuss the group/course in a little more detail.

They will then have the opportunity to share what they’re hoping for from the group/course, ask any questions and let us know about any requirements they may have whilst attending. This will allow us to check in with the persoon that the

group/course they have booked is right for them. After they have attended, we will check back in to find out how things went, ask for feedback and find out what they would like to do next.

More opportunities for 1:1 support 

Over the past three years, much of our 1:1 support has focused on personal development and learning opportunities.

Whilst we will continue to provide the opportunity to work on a personal learning plan, we will also be able to work with people on other things that may be important to them. Using the IROC, hope and wellbeing tool, we can work with people to identify areas in their life they would like to work on and create a support plan with them to work towards this.

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