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Annual Service Survey 2020 Results (June 2021)

A huge thank you to the many people who took the time to complete and return our annual survey. The survey results were collected from April 2020 to March 2021.

Feedback about our services is essential to us being able to measure quality and performance, ensuring our current services are meeting the needs of the people using them as well as identifying where we can develop and improve them.

The full report is available by clicking on the link to the right.

Overview of survey findings:

  • 97% of respondents agree or strongly agree that they were treated fairly and did not experience discrimination.
  • 99% of respondents agree or strongly agree that they were respected, treated with dignity as an individual in the service they used.
  • 99% of respondents agree or strongly agree that their privacy was respected.
  • 99% of respondents agree or strongly agree that they felt listened to.
  • 96% of respondents agree or strongly agree that the staff and volunteers were approachable.
  • 94% of respondents agree or strongly agree that they experienced warm, compassionate and nurturing care and support.
  • 80% of respondents agree or strongly agree that their views and worries were taken seriously and if they made a complaint it was acted upon.
  • 98% of respondents agree or strongly agree that they received the right information, at the right time and in a way that they could understand.
  • 99% of respondents agree or strongly agree that their support was consistently at a convenient time and place.
  • 94% of respondents agree or strongly agree that they were asked about their hopes and aspirations and were supported towards achieving them.
  • 95% of respondents agree or strongly agree that they felt staff and volunteers knew how to help them.

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