Help us, help you...


This full day course is from 9.30am to 4.30pm

Who should come on the course

This course is part of our series of courses enabling staff to continuously be working at an Informed Practice Level. Working face to face with people who challenge us is an area of practice that requires constant refreshing.

The aims of the course

The course aims to identify and develop skills, including communication and assertiveness that can help to reduce the incidence of challenging situations and to respond effectively to it when they arise.

The objectives of the course

It takes two to tango – how our behaviour may contribute to others behaviour
• How to listen objectively (without making assumptions)
• How to give feedback that works
• Understanding and preventing difficult behaviour
• Ten top tips for dealing with confrontation
• Learning to recognise your own state and choose your behaviours
• Learning to be calm in the face of difficult behaviour
• Explore the causes of aggression – looking at antecedents, behaviour and consequences
• Reflect on their experience of working with people who challenge us – the impact this has on staff and other people involved Increase their skills and confidence in using de-escalation approaches.

Our trainer

Cindy Sanders leads a range of our community-based services with Health in Mind. Cindy has worked in and developed many different types of services supporting people and has been a leading trainer on a wide range of topics and skilled practice interventions.